Refund Policy

Thank you for using Pintio. This Refund Policy explains how refunds are handled for subscriptions and paid services provided through our platform.

1. General Principles

We comply with applicable consumer protection laws in the jurisdictions where our users reside. Nothing in this Policy limits or excludes any statutory rights you may have under applicable law.

Except where required by law, subscription fees and other payments are non-refundable.

2. Major Service Failures

If our services experience a major failure under applicable consumer protection laws, you may be entitled to a refund, replacement, repair, or cancellation.

A major failure may include situations where:

• The service is substantially unfit for its normal purpose
• The service significantly differs from its description
• The service is unsafe
• A serious system malfunction prevents access for an extended period

3. Minor Issues

If a problem does not amount to a major failure, we will work to resolve the issue within a reasonable time. If we are unable to fix the issue, you may be entitled to an appropriate remedy under applicable law.

4. Subscription Cancellations

You may cancel your subscription at any time.

Upon cancellation:

• Access to paid features will continue until the end of your current billing period.
• No pro-rata refunds are provided for unused time, except where required by applicable law.

If you are charged due to auto-renewal, refund eligibility will depend on applicable consumer protection laws and the timing of your request.

5. Statutory Cooling-Off Rights

In certain jurisdictions (including but not limited to countries within the European Union, Australia, the United Kingdom, and certain U.S. states), you may have statutory rights to cancel a digital service within a specific period.

Where such rights apply, we will honor valid refund or cancellation requests in accordance with applicable law.

6. App Store and Third-Party Platform Purchases

If you purchased a subscription through Apple App Store, Google Play, or another third-party platform, refunds may need to be requested directly through that platform and will be subject to their respective policies.

We are not responsible for refund decisions made by third-party platforms.

7. Refund Requests

To request a refund or inquire about eligibility, please contact:

Please include your registered email address and transaction details. We aim to respond within a reasonable time, typically within 7 business days.

8. Business and Enterprise Plans

For Business or Enterprise plans, separate contractual terms may apply. Where applicable, those agreements take precedence over this Policy.

9. International Users

Pintio operates globally. Your rights may vary depending on your country or state of residence. If local consumer protection laws provide greater rights than this Policy, those laws will prevail.

10. Governing Law

This Policy is governed by the laws of Australia, unless mandatory consumer protection laws in your jurisdiction require otherwise.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice through our website or app. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

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