Business Operator

Pintio

Operating Manager

Kazuki Ueda

Business Address

Fukushima-ku, Osaka-shi, Osaka Prefecture, Japan
(Full address will be disclosed without delay upon request)

Contact Information

Email: info@pintio.jp

Service Hours: Available 24/7, 365 days a year

Customer Support: Weekdays 10:00-17:00 JST (may vary slightly)

Additional Fees

None (Internet connection costs and other usage-related expenses are the customer's responsibility)

Service Name

Pintio - Café & Restaurant Management Platform

Service Description

Comprehensive store management SaaS platform for cafés and restaurants
(Including analytics, multi-store management, customer database, review management, security features, etc.)

Pricing

Application Method

Please apply through the application form on our website.

Contract Formation

The contract is formed when payment is confirmed by our payment processor (Stripe) after the customer's application.

Service Delivery

Service provision begins immediately after payment confirmation. Account information will be sent via email within 24 hours.

Payment Methods

Credit Cards (Visa, Mastercard, American Express)
* Payment is processed through Stripe

Billing Cycle

Monthly Plans: Auto-renewal and billing on the same date each month from initial application
Annual Plans: Annual billing from application date
* Contracts automatically renew unless notice of cancellation is given

Cancellation Method

Cancellation is possible at any time through your account dashboard or by contacting customer support.
Cancellation takes effect on the contract end date of the current month (the day before the next billing date) after cancellation procedures are completed.

Refund Policy

Refund Process

If you wish to request a refund, please apply within 30 days of the billing date.
Approved refunds will typically be processed within 5-10 business days to the original payment method.

Information Collection

Business information, usage data, customer information, etc. (Please refer to our Privacy Policy for details)

Information Security

We implement SSL encryption for communication protection, enterprise-level security measures, and regular security audits.

Data Retention Period

Data is retained according to your plan during your contract period. All data will be completely deleted within 30 days after cancellation.

Service Availability

We aim for 99.9% service uptime but do not guarantee uninterrupted service. Regular maintenance will be announced in advance.

Limitation of Liability

Our liability is limited to the total amount paid by the customer to us in the preceding 12 months.
We accept no responsibility for indirect damages, lost profits, etc.

Force Majeure

We are not liable for damages due to circumstances beyond our reasonable control, such as natural disasters, wars, third-party service failures, government orders, etc.

Contact Information

Email: support@pintio.jp

Escalation

If issues cannot be resolved through customer support, we will respond in accordance with Consumer Contract Law and our Terms of Service.

Governing Law and Jurisdiction

This agreement is governed by Japanese law.
All disputes arising in connection with this service shall be subject to the exclusive jurisdiction of the Tokyo District Court.