Commercial Transaction Act Disclosure
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Commercial Transaction Act Disclosure is available in Japanese and English.
Last Updated: February 2, 2026
Effective Date: February 2, 2026
Business Information
Business Operator
Pintio Ltd.
Operating Manager
Kazuki Ueda
Business Address
Fukushima-ku, Osaka City, Japan
(Full address will be disclosed without delay upon request)
Contact Information
Email: support@pintio.app
Service Hours: Available 24/7, 365 days a year
Customer Support: Weekdays 9:00-17:00 (AEST/AEDT) (may vary slightly)
Additional Fees
None (Internet connection costs and other usage-related expenses are the customer's responsibility)
Service Information & Pricing
Service Name
Pintio - Café & Restaurant Management Platform
Service Description
Comprehensive store management SaaS platform for cafés and restaurants
(Including analytics, multi-store management, customer database, review management, security features, etc.)
Pricing
Free Trial: 21 days (All features available)
Basic Plan: A$49.99 per month
Standard Plan: A$99.99 per month
Premium Plan: A$249.99 per month
* All prices include applicable taxes and are in Australian Dollars (A$)
Application Method & Contract Formation
Application Method
Please apply through the application form on our website.
Contract Formation
The contract is formed when payment is confirmed by our payment processor (Stripe) after the customer's application.
Service Delivery
Service provision begins immediately after payment confirmation. Account information will be sent via email within 24 hours.
Payment Methods
Credit Cards (Visa, Mastercard, American Express)
* Payment is processed securely through Stripe
Billing Cycle
Monthly Plans: Auto-renewal and billing on the same date each month from initial application
Annual Plans: Annual billing from application date
* Contracts automatically renew unless notice of cancellation is given. Email notification will be sent 7 days before auto-renewal.
Cancellation & Refund Policy
Cancellation Method
Cancellation is possible at any time through your account dashboard or by contacting customer support at support@pintio.app.
Cancellation takes effect on the contract end date of the current month (the day before the next billing date) after cancellation procedures are completed.
Refund Policy
Refunds will be provided in the following situations:
- Major service outages exceeding 7 consecutive days
- Annual plan customers may receive prorated refunds for unused months
- Within 14 days of purchase if service has not been substantially used (Cooling-off period)
- Duplicate charges or billing errors
* The following are not eligible for refunds:
- Prorated refunds for mid-month cancellations
- Technical issues resolved within 48 hours
- Auto-billing after free trial period ends
- Simple cancellation for personal reasons (except during cooling-off period)
- Cancellation due to Terms of Service violations
Refund Process
If you wish to request a refund, please apply within 90 days of the billing date (except for major failures).
We will respond with a decision within 7 business days after receiving your request. Approved refunds will typically be processed within 5-10 business days to the original payment method.
Personal Information Handling
Information Collection
Business information, usage data, customer information, payment information, etc. (Please refer to our Privacy Policy for details)
Information Security
We implement SSL/TLS encryption for communication protection, enterprise-level security measures, regular security audits, and SOC 2 compliance.
Data Retention Period
Data is retained according to your plan during your contract period. After cancellation, backups are retained for 30 days before complete deletion.
Third-Party Disclosure
We will not disclose personal information to third parties without your consent, except as required by law. Minimum necessary information is shared with Stripe for payment processing.
Disclaimers & Limitation of Liability
Service Availability
We aim for 99.9% service uptime but do not guarantee uninterrupted service. Regular maintenance will be announced in advance (except for emergency maintenance).
Limitation of Liability
Our liability is limited to the total amount paid by the customer to us in the preceding 12 months.
We accept no responsibility for indirect damages, lost profits, data loss, lost business opportunities, etc., except in cases of our willful misconduct or gross negligence.
Force Majeure
We are not liable for damages due to circumstances beyond our reasonable control, such as natural disasters, wars, terrorism, pandemics, third-party service failures, government orders, or communication line failures.
Data Backup
While we perform regular backups, we recommend that customers also maintain their own backups of critical data.
Complaints & Consultation
Contact Information
Email: support@pintio.app
Support Hours: Weekdays 9:00-17:00 (AEST/AEDT)
* Email inquiries are accepted 24/7.
Dispute Resolution
If issues cannot be resolved through customer support, we will first attempt to resolve the matter through good faith negotiations.
If unresolved through negotiation, you may lodge a complaint with Australian consumer dispute resolution bodies.
Governing Law and Jurisdiction
This agreement is governed by Australian law (including the Australian Consumer Law).
All disputes arising in connection with this service shall be subject to the exclusive jurisdiction of Australian courts.
Important Notice
This page fulfills the disclosure requirements under Japanese Commercial Transaction Act, consumer protection laws, and the Australian Consumer Law (ACL).
For detailed Terms of Service, Privacy Policy, and Refund Policy, please refer to the respective pages. If you have any questions about these disclosures, please contact us using the information provided above.