Privacy Policy

1. Introduction

Pintio Pty Ltd (ABN: 12 345 678 901) ("Pintio", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy is provided in a clear and transparent manner, avoiding unnecessary legal jargon where possible, to help you understand our data practices.

2. Personal Information We Collect

We collect the following types of personal information:

Account Information: When you register for an account, we collect your name, email address, phone number, and password.
Profile Information: Information you provide in your user profile, including profile pictures and preferences.
Location Data: With your permission, we collect precise or approximate location information from your device to provide location-based services.
Usage Information: Information about how you use our Platform, including search queries, viewed listings, and interaction with content.
Device Information: Information about your device, including IP address, device type, operating system, and browser type.
Communications: Content of messages, feedback, and other information you provide when you contact us or communicate with other users.

For Store Owners

If you register as a store owner, we collect additional information:

Business Information: Business name, address, ABN, operating hours, and contact details.
Business Content: Photos, descriptions, menus, and other content you upload about your business.
Payment Information: For premium subscriptions, we collect payment details, billing address, and transaction history.

3. How We Collect Personal Information

We collect personal information in the following ways:

Direct Collection: Information you provide when you create an account, update your profile, register a business, or communicate with us.
Automated Collection: Information collected automatically through cookies, web beacons, and similar technologies when you use our Platform.
Third-Party Sources: Information we receive from third-party services you connect to our Platform, business directories, and publicly available sources.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To provide, maintain, and improve our Platform and services.
To create and manage your account and verify your identity.
To personalize your experience and provide content and features relevant to your interests.
To process transactions and manage subscriptions for premium features.
To communicate with you about our services, updates, and promotional offers.
To respond to your inquiries, comments, and support requests.
To monitor and analyze usage patterns and trends to improve our Platform.
To protect the security and integrity of our Platform and enforce our Terms of Service.
To comply with legal obligations and resolve disputes.

5. Disclosure of Your Personal Information

We may disclose your personal information to:

Service Providers: Third-party vendors who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
Business Partners: Companies we partner with to offer integrated services, promotions, or joint offerings.
Other Users: When you post reviews or interact with business listings, certain information may be visible to other users.
Legal Requirements: When required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for their marketing purposes.

6. International Data Transfers

While Pintio is based in Australia, we may transfer, store, and process your information in countries other than Australia. These countries may have data protection laws that differ from Australian laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, including through standard contractual clauses approved by relevant authorities.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate, incomplete, or outdated personal information.
Deletion: Request deletion of your personal information in certain circumstances.
Objection: Object to our processing of your personal information in certain circumstances.
Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your personal information.
Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have violated your privacy rights.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Location Data

Our Platform uses location data to provide location-based services, such as finding nearby businesses and providing relevant recommendations. We collect location data only with your consent, which you can withdraw at any time through your device settings. When you withdraw consent, we will stop collecting precise location data, but some features may not function properly.

11. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to distinguish you from other users. These technologies help us analyze usage patterns, remember your preferences, and provide personalized experiences.

You can control cookies through your browser settings and other tools. However, blocking certain cookies may impact your experience and the functionality of our Platform.

12. Children's Privacy

Our Platform is not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe we have inadvertently collected information from a child under 16, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Platform and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

We are monitoring the upcoming 2025 privacy regulation changes in Australia and will update our Privacy Policy accordingly to ensure compliance with new requirements.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Email: privacy@pintio.com.au
Phone: 1300 123 456
Mail: Privacy Officer, Pintio Pty Ltd, 123 Collins Street, Melbourne VIC 3000, Australia

We will respond to your inquiry within 30 days.

15. Australian Privacy Principles

Pintio adheres to the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988. Here's how we apply each principle:

Open and transparent management of personal information: We maintain this Privacy Policy and internal practices to ensure transparent management of personal information.
Anonymity and pseudonymity: Where practicable, we allow you to interact with us anonymously or using a pseudonym.
Collection of solicited personal information: We only collect personal information that is reasonably necessary for our functions and activities.
Dealing with unsolicited personal information: If we receive unsolicited personal information, we determine whether we could have collected it under APP 3 and, if not, destroy or de-identify it.
Notification of the collection of personal information: We notify you about our collection of personal information through this Privacy Policy and at the time of collection.
Use or disclosure of personal information: We only use or disclose personal information for the primary purpose for which it was collected or a related secondary purpose you would reasonably expect.
Direct marketing: We only use personal information for direct marketing with your consent and provide opt-out mechanisms.
Cross-border disclosure of personal information: Before disclosing personal information overseas, we take reasonable steps to ensure the recipient does not breach the APPs.
Adoption, use or disclosure of government related identifiers: We do not adopt, use, or disclose government related identifiers except in specific circumstances permitted by the APPs.
Quality of personal information: We take reasonable steps to ensure the personal information we collect, use, and disclose is accurate, up-to-date, complete, and relevant.
Security of personal information: We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Access to personal information: Upon request, we provide you with access to the personal information we hold about you, subject to exceptions permitted by law.
Correction of personal information: We take reasonable steps to correct personal information to ensure it is accurate, up-to-date, complete, relevant, and not misleading.